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Terms and Conditions


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of VSC. The collective work includes works that are licensed to VSC. Copyright 2008, VSC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with VSC or purchasing VSC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with VSC or to purchase VSC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by VSC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of VSC used in the site are trademarks or registered trademarks of VSC


SALES AND TERMS
  • Educational and government sales only. A valid Sales Tax Exemption Certificate must be provided at the time of your fi rst order.
  • School Bids for quantity purchases are welcome.
  • All sales are final.
  • Terms of sale: Signed Purchase Order for open account, Visa/ MasterCard, Check. Open accounts: Net-30 days from invoice date. Payments on open accounts are due in full as specified on invoice. Late payments, offsets or deductions for any reason are not allowed. Late payments will be charged interest at the rate of 2% per month. Accounts must remain current or shipments will be held.
  • Placing an order indicates acceptance of all the terms and policies stated herein.



MERCHANDISE RETURNS
  • All sales are final. Defective returns are for replacement or merchandise credit only.
  • Defective returns are eligible for return only within 30 days of sale to customer. After 30 days, the customer must return the product to the manufacturer’s or VSC’s authorized warranty station for warranty repair. Under any circumstance, defective returns will not be accepted after 60 days from VSC invoice.
  • A copy of the VSC invoice must be included with all defective returns. All items must be returned complete and with all original parts/documentation; any missing parts will be deducted from amount credited. Incomplete returns will incur a 20% manufacturer/ refurbishing fee.
  • Returns will be credited at the price paid on the invoice or current selling price, whichever is lower (less any restocking fee).
  • No returns will be accepted back by VSC after 60 days from the VSC invoice, for any reason. Please check all equipment to ensure it is in proper working order.
  • Non-defective product may be returned at VSC’s discretion and will be credited at the current VSC selling price less a 20% restocking fee.
  • VSC will only accept product purchased from VSC, Inc.
  • A Return Authorization (R.A.) number must be obtained from VSC prior to the return of any merchandise. Product returned without a R.A. number will be returned to the customer at the customer’s expense. R.A. numbers are valid for a period of thirty (30) days only. If you fail to return merchandise within 30 days, a new R.A. number must be issued.
  • All returns must be shipped freight prepaid and double boxed with the R.A. number displayed on the exterior of the package.
  • Allow 7-10 business days for processing returns.
  • Return credit will not be issued until VSC has received and examined the returned merchandise.
  • Items showing installer or consumer abuse will not be accepted.



BACKORDERS
  • At time of order, please indicate if you wish to know stock status of items ordered.
  • All in-stock items are shipped at time of order, out-of-stock items are backordered, unless otherwise requested.
  • Backordered items are shipped at prices in effect when the item was ordered or current selling price, whichever is lower.
  • VSC may, at its discretion, substitute similar items of equal or greater value for merchandise on backorder.
  • If original order qualified for prepaid freight, backorder shipments will also qualify for prepaid freight.



DAMAGE/LOSS
  • All claims for damage/pilferage must be filed with delivering carrier within 15 days of receipt. VSC cannot file this for you.
  • Save all boxes & packing material!
  • All claims of shortages/mis-shipments/mis-billings must be made to VSC within 10 days of receipt.



SHIPPING INFORMATION

Shipping charges are based upon 4% of the dollar amount of your total order plus a $10.00 base rate.
  • All orders shipped FOB, Novi, MI. Once any shipment is released to carrier, any damages become the responsibility of that carrier. All claims must be made by the customer directly with freight carrier and should be reported immediately.
  • Shipping charges are non-refundable.
  • Customer is responsible for all freight charges for unaccepted or refused delivery of shipments.
  • Refused shipments are subject to a 20% restocking fee.